Is ‘aspiration’ a bad word? by Ravi Gopalan on May 25, 2017 1,789 views
If one were to look up the dictionary, the word aspiration is defined as ‘a hope or ambition of achieving something’ or ‘a strong desire, longing, or ambition’. The meaning certainly has a positive connotation. In fact society in general encourages people to aspire. We talk of raising the aspirations of the deprived sections just so that their thought processes can be energized and empowered. A person or life without aspirations is often labelled as…
Employee or Customer – who comes first? by Ravi Gopalan on May 25, 2017 2,403 views
Its end April and the hot Indian summer has its arms tightly around us. Typically, during such times, one dreads visits especially by US/European customers. Just this last week we had one such team from KPMG visit us. We were pleasantly surprised as they took the relentless 42°C heat unflinchingly. It may not be an exaggeration if one said that they handled it better than us locals! In our case, their warm and fulsome appreciation…